Online sales are fully integrated! You can host your website, or we can!
F.A.Q.
For barcode printers, you will use 2.5×1 inch labels. For sheet labels, Avery 5160 (or store brand equivalent).
In the event that you frequently experience loss of internet connectivity or are in an area where a physical high-speed internet connection is not available, we recommend using a cellular data hotspot. This can be your mobile device or you can purchase a dedicated hotspot from most cellular providers. This works as a WiFi router and will connect to most wireless capable devices.
A mobile hotspot is also an excellent option for all stores to have as emergency backup in case of an unexpected internet outage.
Each user gets a defined access level with detailed permissions that are set by you, the owner, or another manager who has permission to set those levels.
There is no limit to the number of employees or users you can set up within your store, the number you have does not affect your billing rate.
There is no limit to the number of devices that you can log in from.
You can set up any contact as an instructor or group leader, allowing access only to their rosters and manifests and no other parts of your system. This does not add to your overall user account (and therefore does not affect your billing rate with us).
Gift Cards are fully supported internally, with no need for external credit card processing (or fees). We recommend ordering from Duracard: https://www.duracard.com/products/plastic-gift-cards
We are not able to offer on-site training. The software is easy to learn and use but we are here to help as much as is needed or wanted! We can schedule conference calls with screen share for you and your staff as needed, to make sure all users are comfortable and confident. We work with you prior to you taking your new system live in all aspects of setup.
We use AWS servers. With the AWS cloud, not only are infrastructure headaches removed, but so are many of the security issues that come with them. AWS’s world-class, highly secure data centers utilize state-of-the art electronic surveillance and multi-factor access control systems. Data centers are staffed 24×7 by trained security guards, and access is authorized strictly on a least privileged basis. Environmental systems are designed to minimize the impact of disruptions to operations. And multiple geographic regions and Availability Zones allow you to remain resilient in the face of most failure modes, including natural disasters or system failures.
The AWS virtual infrastructure has been designed to provide optimum availability while ensuring complete customer privacy and segregation. For a complete list of all the security measures built into the core AWS cloud infrastructure, platforms, and services, please read our Overview of Security Processes whitepaper.
We provide a log of all logins and attempted logins with user name, result, time, date, and IP address (available on the Settings > Employees page).
There are multiple permission settings to prevent employees from accessing sensitive areas of your software, including the ability to export customer information.
There is no contract to continue using the software; payments are month to month. Your data belongs to you and you have full control to export your customer and inventory information and any reports prior to stopping use.
The only reason we ever access your database is to troubleshoot for customer support reasons, with your permission. We do not under any circumstances sell customer information.
We export to Quickbooks desktop version. We are not compatible with other accounting software options at this time.
Yes. We are always working to expand our user support documentation. Written documentation for software setup and getting started is available, along with many “how to” quick tutorials.
Yes! And so much more. Contact us for more information and to get started!
Online sales are fully integrated! You can host your website, or we can!